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Inclusion & Access

Accessibility Statement

TsvWeb is committed to making this website accessible to as many people as possible, regardless of technology or ability.

Last updated: 10 April 2026

1. Our Commitment to Accessibility

We want as many people as possible to be able to use this website. This means you should be able to:

Zoom in up to 300% without the text spilling off the screen
Navigate most of the website using only a keyboard
Navigate most of the website using speech recognition software
Listen to most of the website using a screen reader
Read all content with sufficient colour contrast
View content on mobile and tablet devices

We have also made the website text as simple as possible to understand.

2. Compliance Status & Standards

We aim to conform to WCAG 2.1 Level AA

The Web Content Accessibility Guidelines (WCAG) 2.1 Level AA defines requirements to improve accessibility for people with disabilities. This is the standard expected of public-facing UK websites.

We continually work to improve our accessibility posture. This website is built using modern semantic HTML, responsive design principles, and accessible component patterns. We test our site using automated tools and manual review.

3. Technical Accessibility Measures

We implement the following to support accessible use:

Semantic Structure

  • Meaningful heading hierarchy (H1–H6)
  • Semantic HTML5 landmarks (nav, main, footer)
  • Descriptive page titles

Visual Design

  • Sufficient colour contrast ratios
  • Responsive layout for all screen sizes
  • No content that relies on colour alone

Navigation

  • Keyboard-accessible navigation
  • Visible focus indicators
  • Descriptive link text

Content

  • Alt text on informative images
  • Form labels and error messages
  • ARIA attributes where appropriate

4. Known Accessibility Limitations

We are aware of the following areas where accessibility can be improved. We are actively working to resolve them.

  • Some embedded third-party content (e.g. Google Calendar booking widget) may not fully meet WCAG 2.1 AA standards — this is outside our direct control.
  • Some older blog content may have images without descriptive alt text. We are in the process of auditing and updating this content.
  • Complex animations on certain pages may not be reduced for users who have requested reduced motion via their operating system — we are working on fixing this.

5. Browser & Assistive Technology Support

Our website is designed to work with the following browsers and assistive technologies:

Supported Browsers

  • Google Chrome (latest)
  • Mozilla Firefox (latest)
  • Apple Safari (latest)
  • Microsoft Edge (latest)

Assistive Technologies

  • NVDA (Windows)
  • JAWS (Windows)
  • VoiceOver (macOS / iOS)
  • TalkBack (Android)

We do not support Internet Explorer. If you encounter issues with a supported browser or assistive technology, please let us know.

6. Reporting Accessibility Issues

If you experience any accessibility barriers on this website, please contact us. We take all feedback seriously and will aim to respond within 5 working days.

When reporting an issue, it helps to include:

  • The URL of the page where you experienced the issue
  • A description of the problem and what you were trying to do
  • The assistive technology or browser you are using (if applicable)
  • Screenshots or screen recordings if possible

7. Enforcement & Complaints

If you have contacted us about an accessibility issue and are not satisfied with our response, you may contact the Equality Advisory and Support Service (EASS).

The Equality Act 2010 requires us to make reasonable adjustments to ensure our services are accessible to people with disabilities.

EASS helpline: equalityadvisoryservice.com — Monday to Friday, 9am to 7pm, Saturday 10am to 2pm.

8. Updates to This Statement

This accessibility statement was prepared on 10 April 2026. It will be reviewed and updated at least annually, or whenever significant changes are made to the website. We use a combination of automated testing tools and manual review to assess accessibility.

Report an Accessibility Issue

Found something that is not accessible? Please tell us — your feedback helps us improve for everyone.

Email

[email protected]

Jurisdiction

England & Wales