We are committed to protecting your personal data and handling it with full transparency and care in line with UK law.
In plain English
TsvWeb is a web design and development service operating from the United Kingdom. We are the data controller responsible for your personal information collected through this website and during the delivery of our services.
Location
United Kingdom
When you contact us, enquire about our services, or become a client, we may collect:
Payment information is processed exclusively by secure third-party providers (e.g. Stripe). We never store card details on our servers.
We collect and process your personal data for the following purposes:
Service Delivery
To design, build, and manage your website as agreed.
Client Communication
To respond to enquiries, send project updates, and provide support.
Billing & Subscriptions
To manage your monthly subscription and process payments.
Analytics & Improvement
To understand how our website is used and improve user experience.
Legal Compliance
To meet our obligations under UK law.
Under UK GDPR, we rely on the following lawful bases:
Contract
Processing is necessary to fulfil our service agreement with you.
Legitimate Interests
To operate, protect, and improve our business, where this doesn't override your rights.
Legal Obligation
Where we must process data to comply with applicable UK law.
We use carefully selected third-party providers who may process your data on our behalf. These providers are contractually bound to protect your information and may only use it for the purposes we specify.
We do not sell your personal data to any third party.
Some of our third-party providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place — such as UK adequacy decisions, Standard Contractual Clauses, or equivalent protections — in full compliance with UK GDPR Chapter V.
We only retain personal data for as long as necessary for the purposes it was collected:
Active Clients
For the full duration of our service relationship.
Former Clients
Up to 24 months after services end, for legal and accounting purposes.
After the applicable retention period, data is securely deleted or anonymised, unless we are required by law to retain it longer.
You have the following rights regarding your personal data. To exercise any of them, contact us at [email protected]. We will respond within one calendar month.
Right of Access
Request a copy of the data we hold about you (Subject Access Request).
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your data where there is no lawful reason to retain it.
Right to Restriction
Ask us to restrict processing in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.
We use cookies and similar tracking technologies on our website to:
You can control or disable cookies through your browser settings at any time. For full details, see our Cookie Policy.
We take the security of your personal data seriously. We apply appropriate technical and organisational measures — including secure connections (HTTPS), access controls, and vetted third-party processors — to protect your data against unauthorised access, loss, alteration, or disclosure. No method of transmission over the internet is 100% secure, but we strive to use commercially acceptable means to protect your information.
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately and we will take steps to delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated by updating the date at the top of this page and, where appropriate, by direct notification. We encourage you to review this page periodically.
Questions or concerns about this Privacy Policy or how we handle your data? Get in touch.
[email protected]
Jurisdiction
England & Wales