Payment Policy

This Payment Policy ("Policy") sets out how TsvWeb ("we", "us", or "our") invoices clients, takes payment, treats late or failed payment, and handles refunds. It applies to every Subscription Fee, set-up fee, additional-scope fee, expense, or other amount payable to us in connection with our Services.

This Policy is to be read alongside our Terms of Service. Where there is any conflict, the Terms of Service prevail. Capitalised terms not defined here have the meaning given in the Terms of Service.

We accept the following payment methods for amounts payable in pounds sterling:

We do not accept cash, cheques, cryptocurrencies, gift cards, or third-party "buy now, pay later" services unless agreed in writing in advance.

Quotes we issue are valid for 30 days from the date of issue unless stated otherwise. Prices may be revised after that date to reflect any change in our pricing, scope, or third-party costs.

A binding contract is formed when you (a) sign and return a quote or order form, or (b) pay the first invoice we issue, whichever happens first. Once a contract is formed, our Terms of Service apply.

4.1 Recurring Subscription Fees

• Monthly Subscription Fees are payable in advance on the same calendar day of each month, starting on the date your Subscription begins.
• Where the next billing date does not exist in a given month (e.g. the 31st in February), payment is taken on the last day of that month.
• Bank transfers must be received within 7 days of the invoice date unless agreed otherwise in writing.
• Stripe subscriptions are charged automatically on the billing date.
• Annual or multi-month plans are paid in advance for the agreed period; no in-period refunds apply.

4.2 Set-up and project fees

• Where a project includes a set-up or build fee, an initial deposit (typically 50%) is invoiced before work commences.
• The remaining balance is invoiced on completion or at agreed milestones, and is payable within 7 days unless otherwise agreed.
• Set-up and deposit fees are non-refundable once design or development work has commenced.

4.3 Out-of-scope work

Any work outside the scope of your Order will be quoted separately and proceeds only with your written approval. Such work may be invoiced separately or added to the next monthly invoice.

• Invoices are issued by email to the billing email address you have provided. It is your responsibility to keep that address up to date and to check your spam folder if expected invoices do not arrive.
• Invoices include a unique invoice number, the issue date, the period covered, an itemised breakdown, and the due date.
• All amounts are quoted in pounds sterling (GBP) and are exclusive of VAT unless explicitly stated. Where VAT applies, it is itemised separately on the invoice.
• Receipts for paid invoices are sent automatically by Stripe (for card payments) or on request by email (for bank transfers).
• Invoices are deemed accepted unless you raise a written dispute within 7 days of issue, providing reasonable detail of the items in question.

6.1 Failed card payments

• If a card payment fails, Stripe will automatically retry over the following days. We will also notify you so you can update your payment method.
• Repeated failed payments without resolution are treated as late payment and may trigger the steps below.

6.2 Suspension

• If payment is not received within 14 days of the due date, we reserve the right to suspend your website, hosting, and all related Services without further notice until the outstanding balance is paid in full.
• Suspension does not relieve you of your obligation to pay accrued and future fees during the period of suspension.

6.3 Termination

• If payment remains outstanding for 30 days or more, we may terminate the agreement immediately without further notice.
• Any applicable Early Termination Fee specified in your Order becomes due in full on the date of termination.
• On termination for non-payment, we may delete your website data, files, and project content after 30 days unless agreed otherwise.

6.4 Statutory interest and recovery costs

We reserve the right to charge statutory interest at 8% above the Bank of England base rate, plus reasonable debt-recovery costs, on overdue commercial debts under the Late Payment of Commercial Debts (Interest) Act 1998. Any costs we incur (including legal and collection agency fees) in recovering an unpaid invoice are payable by you in addition to the invoiced amount.

6.5 Chargebacks

We treat chargebacks raised without prior written notice to us as a breach of these Terms. If a chargeback is raised, your access to the Services may be suspended immediately until the matter is resolved. Where a chargeback is upheld in our favour, you remain liable for the original amount plus any associated bank or processor fees.

Subscription Fees and project fees are non-refundable, including for any unused portion of a billing period. The following limited exceptions apply:

• If we are unable to deliver the Services for reasons within our control, we will at our discretion provide a credit against the next billing cycle equivalent to the affected period.
• If we terminate the Services on 60 days' notice for our own convenience under section 7.2 of the Terms of Service, we will refund any pre-paid fees on a pro-rata basis for the period after termination.
• Where a refund is required by mandatory consumer-protection law that cannot lawfully be excluded.
• Where a payment is made in error (for example, a duplicate invoice paid twice), the duplicate amount will be refunded to the original payment method as soon as reasonably practicable.

Refunds, where granted, are processed back to the original payment method within 14 working days. Bank transfer refunds may take longer depending on the recipient bank.

If you believe an invoice is incorrect, you must notify us in writing within 7 days of the invoice date with a clear description of the disputed items. We will respond within 5 working days and work in good faith to resolve the dispute promptly.

The undisputed portion of any invoice must be paid by the due date. Once a dispute is resolved, any remaining balance becomes immediately payable.

• We may revise our pricing with at least 30 days' written notice to existing clients.
• Continued use of the Services after the effective date of a price change constitutes acceptance of the new price.
• Clients on a Minimum Term will not be subject to price increases until that term expires, unless we have expressly stated otherwise in your Order.
• We may pass through, with notice, any material increase in third-party fees that materially affect the Services (for example, hosting renewals or domain price increases).

Subscriptions cannot be paused unilaterally. If you need a pause for personal or business reasons, please contact us — we may at our discretion offer a paused state at a reduced fee that covers hosting and minimal maintenance.

Cancellation requires 30 days' written notice and is governed by section 7 of the Terms of Service. Reactivating a Subscription after it has ended may require a new set-up fee depending on how long the website has been offline.

All fees are exclusive of VAT and any other applicable taxes, levies, or duties. You are responsible for any withholding tax or similar levy imposed on payments to us by your jurisdiction; you must gross up payments so that we receive the full invoiced amount, except to the extent prohibited by UK law.

If we are required to register for VAT during your engagement, we will add VAT to future invoices at the prevailing rate. Where you are a UK-registered business, the VAT may be reclaimable subject to the usual conditions.

We may update this Payment Policy from time to time. The updated date at the top of this page indicates the most recent change. Material changes will be notified by email to active clients with at least 30 days' notice. Continued payment of invoices after the effective date constitutes acceptance of the updated Policy.