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Service Agreement

Terms of Service

Please read these Terms carefully. By engaging TsvWeb or using our services, you agree to be bound by them.

Last updated: 10 April 2026

Key points

  • Our work is provided on a monthly subscription basis unless we agree otherwise in writing.
  • You can cancel with 30 days' written notice.
  • Any transfer of full website ownership must be agreed separately in writing.

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client") and TsvWeb ("we," "us," "our"), a web design and development service operating from the United Kingdom.

By signing up for, using, or paying for our services, you confirm that you have read, understood, and agree to these Terms. If you do not agree, you must not use our services.

2. Our Services

TsvWeb provides website design, development, and ongoing management services on a monthly subscription basis. This includes:

Website design and development
Website hosting and maintenance
Ongoing updates and improvements
Technical support and assistance

The specific scope of work for each client will be agreed upon in writing before commencement. Any work outside this scope may be subject to additional charges.

3. Your Responsibilities as a Client

To enable us to deliver our services effectively, you agree to:

  • Provide accurate, complete, and up-to-date information about your business and requirements
  • Supply all necessary content (text, images, logos, brand assets) in a timely manner
  • Provide prompt feedback and approvals at agreed stages of the project
  • Ensure you own or have full rights to use any content you provide to us
  • Keep your payment details current and ensure subscription fees are paid on time
  • Use our services in compliance with all applicable laws and regulations
  • Not use our services to publish illegal, defamatory, or harmful content

4. Payment Terms

Our services operate on a recurring monthly subscription model:

Billing Cycle

Subscription fees are charged monthly in advance on the same date each month.

Processing

Payments are processed automatically via our secure third-party payment processor (e.g. Stripe).

Non-Refundable

All payments made for a given billing period are non-refundable. This includes any periods where services were not fully utilised.

Failed Payments

If a payment fails, we will notify you. Continued non-payment may result in suspension or termination of services.

Price Changes

We reserve the right to update pricing with a minimum of 30 days' written notice. Continued use after that date constitutes acceptance.

5. Cancellation Policy

Please read this section carefully before entering into a subscription with us.

  • You may cancel your subscription at any time by providing 30 days' written notice to [email protected].
  • Your subscription and access to services will continue through the end of the current paid billing period.
  • No refunds will be issued for unused portions of a current billing period.
  • You remain responsible for payment throughout the 30-day notice period.
  • Upon cancellation, your website may be taken offline unless a full website ownership transfer has been separately agreed.
  • We strongly recommend you back up all content and assets before cancelling.

6. Intellectual Property & Ownership

Your Content

You retain full ownership of all content, copy, images, logos, and brand materials you supply to us. By providing this content, you grant TsvWeb a licence to use it solely for the purpose of delivering your agreed services.

TsvWeb Code & Templates

We retain ownership of all underlying code, frameworks, templates, systems, and proprietary methodologies used to build your website, unless a written ownership transfer agreement is separately agreed and paid for.

Full Website Transfer

Transfer of full website ownership to the client is available and will be detailed in a separate written agreement. This typically requires a minimum subscription period and may involve a one-time transfer fee.

Portfolio Rights

We reserve the right to display your completed website in our portfolio and use it for marketing purposes, unless you request otherwise in writing.

7. Service Availability & Limitations

We aim to deliver reliable, high-quality services, but please be aware:

  • Services are provided on an 'as is' basis and may be temporarily unavailable for scheduled or emergency maintenance.
  • We do not guarantee 100% uptime or uninterrupted service.
  • Third-party platforms we rely on (e.g. hosting, payment processors) may experience outages outside our control.
  • We are not responsible for issues arising from content or changes made to your website by you or third parties after handover.
  • Turnaround times are estimates and may vary depending on the complexity of the work and your responsiveness.

8. Limitation of Liability

This section limits our legal liability. Please ensure you understand it fully.

  • Our total aggregate liability to you under these Terms shall not exceed the total fees paid by you to us in the 3 months immediately preceding the event giving rise to the claim.
  • We shall not be liable for any indirect, special, incidental, consequential, or punitive damages.
  • We are not liable for loss of profits, revenue, data, business opportunity, or goodwill.
  • We are not liable for any losses arising from third-party service failures, cyberattacks, or events outside our reasonable control.
  • These limitations apply to the fullest extent permitted by the laws of England and Wales.

9. Website Access After Cancellation

Upon termination or expiry of your subscription:

  • We reserve the right to suspend or take offline your website following the end of the notice period.
  • Your website data, files, and content may be retained for up to 30 days post-cancellation, after which they may be permanently deleted.
  • It is your responsibility to back up and export all website content before your subscription ends.
  • We can assist with website migration or handover services for an agreed additional fee.

10. Confidentiality

Both parties agree to keep confidential any non-public information shared during the course of our engagement — including business strategies, financial details, technical specifications, and project briefs. This obligation continues for a period of 2 years after the end of our engagement. Neither party shall disclose such information to any third party without prior written consent, except where required by law.

11. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating any formal legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation. If unresolved within 30 days, either party may refer the matter to an agreed mediator or pursue formal proceedings.

12. Amendments to These Terms

We may revise these Terms from time to time. Where changes are material, we will notify you via email or a prominent notice on our website with at least 14 days' notice. Continued use of our services following the effective date of changes constitutes your acceptance of the updated Terms.

Questions About These Terms?

If you have any questions or concerns regarding these Terms of Service, please contact us before using our services.

Email

[email protected]

Jurisdiction

England & Wales