Cookie Policy

Cookies are small text files that a website places on your device (computer, tablet, or smartphone) when you visit it. Cookies are widely used to make websites work, to work more efficiently, to remember preferences, and to provide information to website owners.

In this Policy, "cookies" includes other similar technologies such as web beacons, pixel tags, local storage, session storage, IndexedDB, and software development kits (SDKs) that perform comparable functions.

Cookies do not, on their own, contain personally identifiable information, but they may be linked to personal data we already hold about you. This Policy should be read together with our Privacy Policy.

Under the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK GDPR, we may only place non-essential cookies on your device with your prior consent. We rely on the following bases:

• Strictly necessary cookies: PECR Regulation 6(4) exemption — these are essential to deliver a service you have requested and do not require consent.
• Performance / analytics, functional, and other non-essential cookies: your prior, informed, freely given consent given through our cookie banner. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Where consent is required, the cookie banner remembers your choice for 12 months, after which we will ask again. You can also change your choice at any time using the "Cookie Preferences" link in the website footer (where present) or by clearing the site's cookies in your browser, which will trigger the banner to reappear on your next visit.

We use cookies on the Site for the following purposes:

• To make the Site load and function correctly for all visitors.
• To keep you signed in to the client portal and protect against forged form submissions.
• To analyse, on an aggregated and pseudonymised basis, how the Site is used so we can improve performance, content, and user experience.
• To remember preferences you set, such as language or whether you have dismissed a notice.
• To enable third-party tools we rely on, such as Google Analytics for analytics, Stripe for fraud prevention during payment, and scheduling tools for booking calls.
• To comply with legal and regulatory obligations, including evidence of consent for non-essential cookies.

The cookies on this Site fall into the following categories:

The table below lists the named cookies and identifiers used on the Site at the time of the last update. Cookie names and durations may change without notice as our tools evolve; this list is indicative.

Some cookies on the Site are set by third-party services we use. These third parties process cookie data under their own privacy and cookie policies, and we do not control their cookie behaviour:

Where third-party cookies are non-essential, they will only be set after you have given consent through our cookie banner.

You have the right to accept or reject non-essential cookies. You can manage cookie settings in several ways:

You can also opt out of Google Analytics specifically by installing the Google Analytics Opt-out Browser Add-on. Many browsers also offer a "Do Not Track" or "Global Privacy Control" signal; we respect GPC where it is sent.

On your first visit to the Site, our cookie banner will explain the categories of cookies we use and ask whether you consent to non-essential cookies. You can:

• Accept all cookies — we will set strictly necessary, performance, and functional cookies.
• Reject all non-essential cookies — only strictly necessary cookies will be set.
• Make a granular choice by category — only the categories you select will be set.

We record your consent decision (the date, the categories accepted, and a consent-version identifier) so we can demonstrate compliance with PECR and UK GDPR. You can withdraw or change your consent at any time. Where consent is required, we will request it again every 12 months even if you have not changed your settings.

Beyond cookies, we may use the following technologies, all of which are governed by this Policy:

• Local storage and session storage — small amounts of data stored in your browser. Cleared when you clear site data.
• Web beacons / pixels — tiny images embedded in emails or pages used to record opens and clicks for transactional emails.
• Server logs — technical data such as IP address and user-agent recorded by our server, retained for security and diagnostic purposes (see the Privacy Policy).

We do not use device fingerprinting, cross-site tracking, or behavioural advertising technologies on the Site.

We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or the cookies we use. Material changes will be communicated by updating the date at the top of this page and, for ongoing visitors, by re-prompting the cookie banner so you can review the updated categories.

Older versions of this Policy are available on request from hello@tsvweb.com.