Website Redesign: 7 Signs It's Time and How to Get It Right
Most businesses wait too long to redesign their website. Here are the clear signals your site is costing you customers, and what a proper website redesign service actually delivers.
Why Most Business Websites Age Badly
Your website was probably built with the best intentions. A decent brief, a reasonable budget, some genuine excitement about launching. Then it went live, the initial buzz faded, and the site just sat there.
Three years later it looks dated. The mobile version is awkward. Load times feel sluggish compared to competitors. Newer rivals have launched cleaner, faster sites. And somewhere in the back of your mind, you know the time has come to do something about it.
The difficulty is knowing when "something needs to change" crosses into "we need a full website redesign" rather than a few quick fixes.
7 Signs You Need a Website Redesign
1. Your bounce rate has crept above 70%
Visitors arriving and immediately leaving is the clearest signal your site is failing at its first job: making people want to stay. High bounce rates usually point to slow load times, unclear messaging above the fold, or a design that does not match expectations set by your ads or social profiles.
2. Your site does not work properly on mobile
Over 60% of UK web traffic arrives from mobile devices. If your site was built before 2020 without a mobile-first approach, there is a reasonable chance it is delivering a broken experience to the majority of your visitors. Text too small to read, buttons too close to tap, images that overflow the screen -- these are all conversion killers that a redesign fixes permanently.
3. You cannot update the content yourself
If changing a product description or updating a team photo requires emailing a developer and waiting two weeks, your site is actively slowing your business down. Modern websites give you control over content without writing a single line of code.
4. Your brand has evolved but your site has not
Businesses change. New services, new audiences, updated identities. When your website no longer reflects what you actually do or who you serve, it creates friction at the most important moment: when a prospect is deciding whether to contact you.
5. You are consistently losing ground in search rankings
If you were ranking on page one two years ago and have slipped to page three or beyond, the problem is rarely content alone. Technical SEO debt accumulates on older sites -- slow page speeds, missing structured data, outdated Core Web Vitals scores. A redesign built with performance in mind resets the clock.
6. Your conversion rate is flat despite good traffic
Traffic without conversions is almost always a design problem. If people arrive at your site but do not enquire, book, or buy, the issue usually lives in how the site guides (or fails to guide) visitors toward a clear action.
7. It was built on a platform that has hit its ceiling
Wix, Squarespace, and older WordPress setups do the job early on. As businesses grow, the limitations of page builders become obvious: slow performance, limited customisation, plugin conflicts, and hosting that cannot scale. When the platform fights your ambitions rather than enabling them, it is time to move on.
What a Proper Website Redesign Service Actually Looks Like
A lot of UK businesses have been burned by redesigns that cost a lot, took forever, and did not move the needle. That outcome almost always comes down to how the project was scoped and run.
Here is what a redesign that delivers results looks like in practice:
Discovery before design
Before anyone opens a design tool, you need clear answers to: Who is this site for? What action do visitors need to take? What is working on the current site that should be kept? What are competitors doing better?
Skipping discovery produces sites that look good in a presentation and underperform in the real world.
Mobile-first from day one
Not "we will check how it looks on mobile at the end." Designing for the smallest screen first forces clarity. If a message works on a 375px screen, it works everywhere.
Performance as a design constraint, not an afterthought
Load time is part of the design brief. Sites built in Next.js with static generation, optimised images, and clean code routinely score 95 and above on Google PageSpeed. Sites built on bloated page builders rarely break 65. That gap matters for both search rankings and conversions.
Content-led structure
The sitemap and page hierarchy should come from your content strategy, not a template. What pages do you actually need? What flow guides visitors from awareness to enquiry? Decisions made at this stage save expensive redesign cycles later.
The Real Cost of Waiting
Every month a poorly performing site stays live is another month of potential customers forming a bad first impression, bouncing before reading anything, or choosing a competitor whose site communicates value more clearly.
If your current site converts at 1% and a redesign takes it to 2.5%, that is 2.5 times more enquiries from the same traffic. For most UK small businesses, that uplift is worth more than any paid advertising campaign.
The investment pays itself back faster than most people expect -- not because the redesign looks beautiful, but because it works.
How TsvWeb Handles Website Redesigns
We do not take a brief, disappear for three months, and reappear with a finished site. Our subscription model means redesigns happen with your input throughout, with a team that stays engaged after launch.
Every site we build starts from scratch in Next.js -- no templates, no legacy code, no page builders creating invisible performance debt. That means full ownership, clean performance scores, and a site built to improve over time rather than stagnate.
We have rebuilt sites across e-commerce, professional services, SaaS, and personal brands. The pattern is consistent: outdated platform, flat conversion rates, a mobile experience that does not reflect the business. The outcomes are consistent too: faster site, clearer messaging, measurable improvement in enquiries within the first few months.
If your current site is showing any of the signs above, let's talk about what a redesign looks like for your business. We will assess what is worth keeping, what needs replacing, and what the right investment looks like for your specific situation.